Thursday, September 30, 2010

Ever heard of 'Fusion Marketing'?

Just a quick post to hopefully enlighten some about the benefits of fusion marketing.  In fact, you may already be practicing it and don't even know it.

Essentially, it is the collaboration of two like, but not competitive, businesses.

A great example for the real estate industry is an agent and loan officer teaming up.  The agent refers all their buyer leads to the loan officer and the loan officer refers all their buyers/sellers to the agent.

Just remember to choose a business that has similar values.  You don't want to recommend or collaborate with a bad company. Do you homework before you decide who to participate with.  (This is one of the major flaws I see in this giant business networking groups.  Don't just assume that because you met someone, one time, at a meeting, they are great at what they do.)

Not only is it beneficial to refer leads, but you can also combine databases.  If you understand how to successfully market to a database to cultivate new and repeat business, this will substantially increase both businesses bottom lines.  Plus, you can then split the cost and save marketing $$$.

This is a great addition to your marketing plan.  If you were already doing it, now you need to start growing that relationship and making it as profitable as possible.

Monday, September 13, 2010

Why NOT to work harder...Follow me! Step 5 - Business Plan

**Read Intro Blog Post Here**

It's been a while, I know.  Hopefully we've all completed the branding stage.  It's very important and can be time consuming.  I have my logo set and have come up with an idea for the new website.  I was stuck on this for a while, I didn't want to commit to a design until I new it was perfect.  Now, I just have to format and get it online as well as structuring the same identity onto all marketing material.  The way your potential clients see your business is so very important and I've taken a lot of time on this step to make sure it's just right.

Now that we've completed the branding stage, we need to seriously consider our business plan.  Most people just jump in and get started.  They never set goals, run numbers, looks at their competition or anything.  VERY RISKY.  Probably why most businesses fail.

Click Here to check out TC's basic business plan outline.  Start writing.  Start thinking. Start proving to yourself and to anyone who reads it, that you're business can and will succeed.  If you can't do that, you need to do some more work.  Don't waste time, effort and energy in a flawed service or business.

As an agent, what makes you different than every other agent?  It's a hard business to stay productive in, especially with this market. How are you going to do that?

A lot of real estate is in who you know.  WHO DO YOU KNOW and how are they going to help you?  Where are new leads going to come from?  What marketing works best?

How much do you expect to make and how much do you expect to invest BACK INTO your company?  You can't just take every commission check in full.  The 'business' needs to earn part of that profit and it has to be reinvested carefully and with purpose.

Who are you biggest competitors?  What do they do to get clients?  How many deals do they close?  Why would someone work with you over them?

WRITE IT ALL DOWN.  If you don't go through this stage, you're never going to beat your competition.  Probably because you won't even know who they are.  Your clients won't know who you are because you have no marketing plan. Your business won't grow because you haven't put any money into it.

This is worth the investment in time.  It will make your business stronger and more successful.

Thursday, August 26, 2010

How many leads did your last ad generate?

I'm sure it had all the important stuff...Office logo, your picture, contact info, website, etc.  But, did it have anything on there that would make people remember you?  Seek you out when they are ready to buy or sell?

Whether it's a Real Estate Magazine that you are advertising your listings in, or a simple classified ad for an open house, in order to get your money's worth (otherwise, why are you bothering to advertise at all?) you need to be unique.

I know you're probably saying...What in the world am I going to do to make myself unique?  Instead of thinking of it so bluntly, why not think about what your clients want, or rather, an issue your clients have and need fixed?

For example, communication is a huge issue many people have with agents.  Promote yourself as the agent you gives weekly updates or they can cancel their listing contract, or, even better, weekly updates or I reduce my commission.

How about professional, wide-angle lens photographs?  Not many agents do that.  Advertise FREE Professional Photographs for all listings.  Stress the importance of a great first impression in this online world.

Another way to make ads more profitable is with 800 #'s.  Used correctly, these can be a great lead resource for agents, but that's a top for a different post.

It doesn't have to be complex, but it certainly should be catchy.  If you give them something they want, they will always remember you.  Especially if they think they are getting something MORE than other buyers or sellers.  It could be something most agents do, but that doesn't mean buyers and sellers know that.


Once you develop an idea, stick with it and include it on all your marketing material - business cards, presentations, websites, brochures, etc.

Happy Advertising :)

Friday, July 16, 2010

Go straight to voicemail...ON PURPOSE!

Ever wish you could go straight to someone's voicemail?  Well, you can!  If you're short on time, or want to avoid and awkward conversation use Slydial.  Plus, it's completely free!

Great tool to have at your fingertips.

Thursday, July 8, 2010

Why NOT to work harder...Follow me! Update July 2010

I have been sooooo pleasantly surprised over the last couple months.  I've tackled my top goal - say NO to people who just want to waste your time.

I never wanted to say 'no' because I felt like I was turning down money or, more importantly, I would make a bad name for myself.  Turns out, THAT'S NOT TRUE!

I've turned away specific types of clients (we all know what kind that is for our own businesses) and stopped working with others.  You know what happened?  I'M MAKING MORE MONEY!  And, I have more time to procure new, viable, profitable, relationship worthy clients.

Its been unbelievable.  Most costly lesson I ever learned and I'm glad I learned it at 26!

Anyone else have updates on their business?

Monday, June 28, 2010

Don't get caught in this marketing trap...Set your listings up for success!

To some, this may seem like a 'duh' post, but I think it deserves some attention from since I've seen many local agents getting stuck in this marketing trap.


So...you've got a new listing. You're marketing it as much as you usually do and all of a sudden you have a seller asking you, 'Well, are you doing 'this and that' for marketing?' 'I want you to put the listing on these 20 websites, run an ad in this magazine and then hold an open house every weekend.'

Now, you've got to jump on it and start doing what they are telling you to otherwise you might lose the listing, or you will at least look bad in the process of telling them no.

I've seen many agents get themselves into this bad position.

Here's what I recommend:

Create a marketing plan that you include with every listing presentation (again, may seem pretty simple to most of you). This includes a marketing plan based on the commission rate paid.

This enables you to tell the seller what you are going to be doing for your fee. It sets the precedent. That way, if they come back and start making all these outlandish requests 2 months in, you have something to go back to that was already agreed upon. This could also be an interesting way to negotiate into a higher commission if the seller decides they want more services.

This basic procedure can help save you from a bad situation. You don't have to tell a seller 'no' just because; you can tell them 'no' because your marketing plan was already agreed on. This may save you the cost of some big expensive ad in a magazine that won't sell your clients home and probably won't get you any leads.

You're suppose to be the marketing expert when it comes to real estate. Make sure you present yourself that way. Don't let the seller start dictating expensive requests that lack ROI for both parties.

Tuesday, May 11, 2010

Why NOT to work harder! Follow me... STEP 4 - Branding

**Read Intro Blog post here**

So what, your a ___________. There are thousands of other people/businesses that are just like you. What makes you different/better? That's what your branding (and marketing) needs to portray.

Take Realtors, for example. Depending on your area, there are thousands of them competing with one another. Does any one stand out to you? Me neither. They all try to be alike instead of trying to be different. Different is what is going to make you stand out and get more business. Blending in is going to keep you constantly struggling.

So, let's stop trying to be like all the other Realtors, marketing companies, insurance agents, home inspectors, lawyers, accountants, etc. Let's be different.

To be different requires some work and risk taking (why most don't do it). You truly have to be better/offer a better product, not just 'say' you do.

TC is going to be offering a 'Guarantee' on their marketing programs soon. That's different. How many marketers will actually guarantee that what they tell you to do will work - to the point where they will give you your money back? Not many. And when you think about it, any product or service that you pay for should always come with some kind of guarantee.

Granted, I can't tell you how many clients I get that tell me what their marketing plan is and just want me to implement it. And I do, and they usually never commit to it, aren't consistent, claim they have run out of money, etc. and then nothing happens.

That's the flaw I see in my business. I'm letting someone who has limited knowledge in marketing develop their own plan. I need to advise them better, instead of appeasing them. It will only help both parties. Unfortunately, most businesses try to cut costs by developing their own marketing plan and they aren't catching on that it's actually costing them more this way.

To sum up...Let's be different. Be outstanding at what we do. Make people come to us. Our brand will speak for itself.

Friday, April 23, 2010

Target Your Marketing & Watch Your Profits Grow!

Instead of just marketing to the masses, how about you take the time to fine tune both your database and your farm.

Database: Sort your database into A+'s (those who know a lot of people and are very likely to refer you), A's (would refer you if they knew someone who needed your service/product), B's (may remember to refer, may not), C's (not likely, but they know/have worked with you).

Now, spend most of your database marketing budget on the A+'s and A's. This is were most of your leads are going to come from anyway. My ideas, market to the A+'s and A's 1-2 times a month, B & C's maybe only once every 3 months. Also, spend a little more money to get the A+'s something unique at least once a year.

Farm: Instead of just picking a neighborhood or certain streets to market to, how about we do some research. Find out how often the turnover is in the area, and then only market to those who fall within those parameters. If houses tend to sell about every 7 years, market to those who have owned their home for 6+.

These are just a few easy ways to save yourself money and generate more results. Being sure to include a Unique Selling Proposition (USP) and/or value added content also is an important factor that I will discuss in future posts.

Wednesday, April 7, 2010

Don't Just Track Your Marketing...Track YOU!

What are your conversion ratios?  Average Listing to Sale Price for a Seller?  Buyer?  DOM for a Seller?

These are all things that you need to know to make yourself better.  It's not just about whether your marketing works, it's about whether YOU WORK!  You can have the greatest marketing, but if you can't do anything with the leads once you get them, what good is it?

Plus, you may find out you're REALLY GOOD!  If you are, why aren't you marketing that to your sphere or farm?  That's something most agents don't do, and would make you stand out from the crowd.

When most consumers look at marketing material they ask the question, "What's in it for me?"  If you can get there home sold faster, for more money, you just answered that question for them and gained yourself a new client.

Thursday, March 25, 2010

Why NOT to work harder! Follow me... STEP 2 & 3 - Setting Fees & Systems

**Read INTRO BLOG POST here**

Fees

Setting your fees is a fairly straight forward process. I encourage you to really think about how much of your valuable time goes into each task and make sure your fees represent a fair amount - for both parties involved. Resentment, one way or the other, can ruin not only a transaction, but a future relationship that could generate referrals.

Mine are set and ready to go.  Service & price packets are updated.

As a real estate agent, it should be somewhat easy for you.  You can decide on a per client basis if you are willing to work for less than 6%, or you can create a services list for each commission rate (I've done this for other Realtors and it seems to work well). At 6% you will do this; At 5.5% you will do this; and so on... This way your client doesn't have a false impression in their head that you are doing all kinds of services, for less money.

Now, on to systems...

These are SO important! Build your systems to handle a high volume of leads, and the leads will come.  Don't build any systems at all, and they won't!
I'm going to be working on developing systems for the following areas:
  • New Leads
  • Past Clients/Sphere
  • Marketing Campaigns
  • Social Media/Blog Marketing Plan
  • Transaction Coordination
  • Short Sale Processing
As a Realtor, I would recommend the following systems: (be sure to have your database/sphere complete)
  • New Leads (8x8)
  • Past Clients/Sphere (33 touch)
  • Social Media & Blog Marketing Plan
  • New Listing Setup
  • New Pending Transaction Setup
  • Client Presentations/Packets: CMA, Buyer, Pre-Listing
Once these sytems are created and in place, you will notice a HUGE time savings.

Now, instead of scrambling to pull together a Listing Presentation, you just print out your comps, attach them to your pre-made listing presentation and walk out the door.

Your buyer packets are set with all the information that you know your clients will need.  No more forgetting to metion certain topics.

Your marketing is running seamlessly in the background and constantly generating you leads.

When you have systems in place they act as a strong foundation for your business. You will seem more organized, less frantic and your clients will notice that.  Talk about value added!

Programs to help with your systems...

A lot of agents I know use Top Producer.  They love all the options, pre-made plans, etc.  It is great, but does require setup and someone willing to learn the in's and out's (I already know them...hint, hint).  If you don't take the time to learn it, you'll never get your money out of it. That goes for any CRM program.

If you're looking for something that can help you with CRM and you don't mind setting up your campaigns and systems on your own, consider Zoho.com.  It's a great system and offers a FREE VERSION!  If you need more than the free version offers, you can upgrade to a $12/month or $25/month version (as a Realtor, I don't think you will though).
---------------------------------------------
Off to work... If you have questions, please don't hesiatate to ask.

Friday, March 12, 2010

Why NOT to work harder! Follow me... STEP 1 - Developing Your Service/Product List

 
In my quest to 'refresh' TC (follow along to this blog if you would like to 'refresh' your business too), I've finally updated my service list and completed step 1.  There were so many items missing from my old list - wow!  I've also decided to add packages for specific services and industries.  I have not had time to update my website to reflect these changes, so I decided to include the list below.

Small Business Marketing:
  • Marketing Plans & Research
    • Calendar of Events
    • Competitive Analysis
    • Strategies & Tactics
    • Consulting
  • Brand Strategy
    • Positioning
    • Identity
    • Tag Line
    • Logo Design
    • Company Description
    • Mission Statement
    • Unique Selling Proposition
  • Marketing Materials
    • Stationary Packages
    • Brochures
    • Folders
    • Presentations
    • New Client Packages
    • Product Fact Sheets
    • Postcards
    • Posters
    • Rack Cards
    • Stickers
    • Banners
    • Window Cling & Decal
    • Yard Signs
    • Apparel
    • Vinyl Graphics
  • Website Design & Development
    • Goal Setting & Strategy
    • Design Conception
    • Content Development
    • Form Design
    • Photo Gallery/Portfolio Design
    • Social Media Integration
    • Landing Pages
    • Website Analytics
Small Business Marketing (cont.):
  • Public Relations
    • Media Kit
    • Press Releases
  • Advertising
    • Development & Design
    • Sponsorships
  • Newsletters
    • Design
    • Content Development
    • List Development
    • Print, HTML & PDF Versions
    • Calls to Action
  • Online Marketing
    • SEO
    • PPC
    • Keyword Development
    • Domain Name Recommendations
    • Blog Development
    • Link Building
    • Social Media Marketing
    • HTML Email Signatures
  • Email Marketing
    • List Development
    • Content Development
    • Click & Open Rate Tracking
  • Direct Marketing
    • Design
    • Messaging
    • Calls to Action
    • Printing, Mailing & Fulfillment
  • Consulting
    • All areas of marketing consulting available
Real Estate Specific Packages:
 
Agent Brand Creation/Refresh- Premium (P) as noted
  • Logo Updates/Re-creation (P)
  • Tag Line (P)
  • Market Position
  • Business Identity
  • Company Description
  • Unique Selling Proposition
  • Mission Statement
Agent Marketing Material Package: Premium (P) as noted
  • Listing Presentation Design (P)
  • Buyer/Seller Packets (P)
  • Brochures/Flyers
  • Business Cards
  • Postcards
  • Stationary Package
  • Fax Coversheet
  • Email Signature (P)
Website Design
  • Template or Custom Design Options
  • Goal Setting & Strategy
  • Content Development
  • Form Design
  • Photo Gallery Design
  • Social Media Integration
  • Landing Pages
  • Website Analytics
Listing Management, Setup & Marketing: Basic as noted
  • Enter listing into MLS (B)
  • Enhance property photos
  • Create single page professional brochure (B)
  • Add/Update property on agents website (VT, Brochures, Docs, etc)
  • Just Listed Postcards
  • Just Listed Email to Sphere
  • Enhance listing on Realtor.com
  • Enhance Craigslist Posting
  • Virtual Tour Creation/Updating
  • Listing Syndication to Multiple Websites
  • Send Welcome/Intro Letter to Seller (B)
  • Enter Property into Showing Center (B)
  • Creation and placement of two newspaper advertisements
Agent System Design & Creation
  • Past Clients & Sphere Marketing
  • New Lead Marketing - Buyers and Sellers
  • General Farming
  • Property Under Contract System
  • Referral Management System
Kennels & Breeding Programs:
 
Website Design
  • Custom Design/Design Refresh
  • Goal Setting & Strategy
  • Content Development
  • Form Design
  • Photo Gallery Design
  • Social Media Integration
  • Landing Pages
  • Website Analytics
Brand Strategy
  • Positioning
  • Identity
  • Tag Line
  • Logo Design
  • Company Description
  • Mission Statement
  • Unique Selling Proposition
Marketing Materials
  • Stationary Packages
  • Brochures
  • Puppy/Breeding Packages
  • Sporting Dog Ad Design
  • Business Cards
  • Apparel
  • Vinyl Graphics
  • Email Stationary
  • Email Newsletter/Announcement Design

It's about time.  Why didn't I do this from the beginning?!?!  You just get so busy trying to run the business that you forget to really run the business!

Now I'm on to developing the pricing structure...

How's everyone else doing?  Run into any roadblocks?  Have any questions related to your specific business?

Tuesday, February 23, 2010

Why NOT to work harder! Follow me... Part 1; Update 2

**Check out the INTRO BLOG POST to this article here**

I just wanted to provide a brief outline for those thinking of re-launching or refreshing their business along with TC.  This is a broad overview and their will be many posts on each topic in the months to come.
  1. Products/Services: are you offering anything new?  Any services your clients just may not be aware that you offer?  What's your USP (Unique Selling Proposition)?
  2. Fees: Set your fees and stick to them especially in a service business.  Some will try to chew you down constantly.  Think of your time, and ask yourself if they would do the same for you.
  3. Systems: Can you handle more business with the current systems in place?  Do you have enough help?  Will more leads mean you have to work 16 hour days?
  4. Brand: Either re-launch the brand you have if you like it and feel that it resonates with your clients, or refresh your image.  You should have a professional set of marketing materials including a logo, business card, envelopes, letterhead and website.  The image you portray should be the same over EVERY medium.
  5. Business Plan: What's your goal with this re-launch/refresh? Where do you want your business to be in 1, 5, 10, 15 years and how are you going to get there?  All questions that must be answered.
  6. Marketing Plan: How are you going to get new clients?  Referrals?  Repeat business?  Do you eliminate print advertising completely in today's Internet age?  How important are professional ad campaigns versus ones designed by yourself?
  7. Implementation:  It's great that you have it all down on paper.  Businesses that do that are way ahead of the mark.  Now, you need to implement it.  This can be the hardest step for some.  They key is consistency over time.  Committing to something for two, or even six months isn't going to change anything.
Print this out and scribble notes as ideas pop into your head.  This is the brainstorming phase. Feel free to share any of your ideas.

Wednesday, February 17, 2010

Why NOT to work harder! Follow me...Part 1 Update 1

Well, it's been a productive couple of days...

All my rates and fees are updated.
Next tasks on my list include:
  • Contacting all current clients about the changes. Can't wait for that, ugh!
  • Re-brand all marketing material: Business cards & Facebook page match...Now for Letterhead, Envelopes, Brochures, Flyers, Newsletters, WEB SITE (that will be a long process) & various other forms.
  • Sending new business cards to all clients reminding them about "Referral Rewards" ($25 credit with TC for any new client referral).
  • Just got a phone call to be a guest speaker on a conference call about Facebook Marketing for Realtors. Awesome! Now for an outline. I will make this available online as well (once conference call is over).
  • Systematize my services. I need to have outlines and processes for all services provided.
  • Create new forms, website pages, etc to better explain what TC can do for small businesses.
My determination and motivation has jumped through the roof with this blog idea. Knowing that I have to update every couple of days keeps me on track. Good idea on my part; if I do say so myself :)

 
Please post your progress, ideas, etc. I'm looking forward to seeing everyones progress.

 

Tuesday, February 16, 2010

Why NOT to work harder! Follow me...

Recently, a friend on Facebook posted about how the businesses that tried the hardest, gave 110%, were going to be the ones that succeeded.  And it got me thinking...Does that really sound right?  At face value, but something bugged me about it.  Maybe it was the fact that I never saw the "Work Hard = Profits" equation in my economics class, or maybe it was because I've been working hard for years and feel like my business isn't growing as fast as I would like.  Something's fishy...

So, I decided to commit myself, 110%, to doing what will truly grow my business.  I'm not going to be working harder, I'm going to be working smarter!


Hopefully you will follow me on this journey.  Subscribe to my blog and grow your business along with me.  I'm going to need you guys to hold me accountable and I am more than willing to do the same for you.

Once every two weeks I'm going to post about the work that I've done to seriously grow my business.  Take the tips and use them in your business.  This isn't hard.  It's about having a plan and sticking to it.

First Goal: Revamp current business rates and procedures. 

I've decided that I'm not working for free anymore.  I'm so busy everyday doing work that never pays.  Forget it!  I'm done with it.  I've got a family to feed and take care of just like everyone else. 

New contracts will be signed, rates set and procedures outlined so all parties know what to expect when they work with TC.


Lets get this journey started.  I don't know about you guys, but I'm ready to start making some real profits, all while NOT working harder!

PS.  I've got two businesses I'm going to be working on.  My marketing business - TC Business Management, LLC www.TCMandD.com - and my online classified site - PA E Seller  PAESeller.com (which I've ignored since inception).  This plan will work for any business with just some minor tweaking.  B2B or B2C.

Wednesday, January 6, 2010

How Do You Know What Marketing Works Best? TRACK IT!

This is so important. I don't care what kind of advertising you spend your money on, you need to know if it works. Trends don't matter. Results matter.


Below I will describe some ways to track the leads you're getting. As silly as this may sound, write down all your advertising methods on a piece of paper and track where every email/call comes from. Make sure you have the results in one spot so you can analyze them after each week, month, year.

Call Capture Numbers - You can tell exactly what ad leads are coming from by the extension that was used. Placing these extensions on your yard signs tells you how many people are calling from your sign.

Google Analytics - Need I say more? It's great and easy to use. See where new visitors came from and where they went on your site. This provides enlightening information as to the most and least viewed pages on your site. Most likely, this will tell you that you need to do some updating to your site.

Landing Pages - Create specific web pages that you place on direct mail pieces, print ads, Internet ads, or in email newsletters. When people go to each specific landing page than you know exactly what ad generated the lead.

Email Newsletters - This is almost too simple. Use an online program like ConstantContact to send your email newsletters and it will do the rest! Track your open rates, click throughs, bounces, etc. A great tool to see who is opening your emails. It even tells you want section of the email they clicked on, so you know what your clients/sphere wants to read.

Asking - Oh yeah, if you just a get a call from a lead, don't forget to simply ask then how they got your number!

The only way you will be able to generate leads proficiently is by implementing an advertising tracking program. What works for one agent may not work for you and your database of clients.

Hope this helps you create a more productive marketing year for everyone.

TC Business Management, LLC - www.TCMandD.com - is a full service marketing firm that specializes in real estate. Search our blog for great marketing tips or feel free to call or email!